Terms of Service
TERMS OF SALE APPLICABLE TO
MEDIA, PRODUCTS, & SERVICES
("TERMS OF SALE")
All TERMS OF SALE listed here are applicable to the purchasing of any images, prints, canvases, imaging services, Media and/or other Product(s) available through Salty Shorebreak's(SSB) online store. The TERMS OF SALE may not be altered or amended in any way through the use of any other document, such as purchase orders, emails, etc. A separate written agreement between the customer and SSB must be validated and signed if any alterations or amendments to the TERMS OF SALE are instituted. In the event of conflict between TERMS OF SALE and provisions stated in the TERMS OF USE, the document TERMS OF SALE will govern control conditions of all Products.
SSB facilitates purchasing of Products manufactured through its relationship with its party vendors. Purchasing of these Products, will constitute your personal acknowledgement that through the manufacturing, printing, etc. of these any of the available Media and/or physical medium Products is performed by said vendors, and that Salty Shorebreak's role is solely to facilitate and support these vendors for each order pursuant to these TERMS OF SALE.
PRICING & PAYMENT TERMS
Purchasing of Media, Products, and/or Services through SSB online store requires that the customer provide valid Payment Information as required by the online store. SSB reserves the right to terminate a customer’s order for any and all purchases where we are unable to process your provided Payment Information and you do not provide an alternative payment form upon SSB’s written request.
The TERMS OF SALE requires the customer agrees to financially reimburse SSB for all costs incurred during the collecting of amounts owed by the customer to either SSB or third-party vendor including, without limitation, attorneys’ fees and costs of any collection agency used.
The customer is solely responsible for any taxes that they are obligated to pay, or that SSB is required to collect related to any purchase of Media and/or Product(s). If you the customer do not pay the required sales and/or other taxes or fees at the time of transaction, you the customer will be solely responsible for the taxes and/or fees if they are later determined to be payable for the sale of Media and/or Product(s). SSB reserves the right to collect the taxes and/or related fees at any time during the purchasing process. In certain jurisdictions, SSB may be required to collect and subsequently remit sales tax relating to any purchase of Media or Product(s). These taxes shall be then added directly to the purchase price of the Media and/or Product(s) and will be included on the respective invoice and/or receipt.
RETURN POLICY
SSB guarantees the customer 100% satisfaction with any Media and/or Product(s) that are purchased through the online store. If for any reason the customer is unsatisfied with any physical Media and/or Product(s) purchased through SSB's online store, SSB will work directly with any vendors in order to rectify and fix the printing issue, if caused by the Printer and/or vendor. Personal damage to the product, does not constitute Printer or Vendor Error and will not be subject to replacing or fixing the product.
If for some reason the customer is unsatisfied with digital Media and/or Product(s) (i.e., photo download, software preset, etc.), then at the customer’s request, SSB may issue a full refund of the purchased price paid by the customer at the sole discretion of SSB based on the circumstances. To request a refund or replacement for any purchased Media and/or product, please contact Customer Service at SaltyShorebreak@gmail.com.
EXCHANGE POLICY
Salty Shorebreak does not accept exchanges. If the incorrect size, incorrect print, or incorrect product is ordered, the customer is solely responsible for the costs of the product and its shipping costs billed at time of purchase.
PRODUCT AVAILABILITY AND PRICING
SSB and its vendors may revise or discontinue available Media and/or Product(s) at any time without prior notice. It is possible that these Media and/or Product(s) may become unavailable even after an order is place, in which case SSB will issue a full refund or replacement depending on the customer’s request. All prices are subject to change without notice.
PRODUCT DESCRIPTIONS, PRICING & ERRORS
SSB endeavors to maintain up-to-date and accurate information for all Media and/or Product(s) available through the online store, and strives to eliminate any errors. If any errors are detected, SSB encourages the customer to report such issues to Customer Service at SaltyShorebreak@gmail.com.
SSB does not guarantee that all Media and/or Product Descriptions, Photos, Prints, Pricing, or other photographic materials or services are complete, accurate, reliable, current, or error-free. All listed product weights and dimensions are approximate. The customer acknowledges that variation in applicable color and/or brightness can vary depending on type of device used to view the online store, and SSB cannot guarantee that your computer will accurately display all Media and/or Product colors and brightness.
SSB and its vendors reserve the right to format, manipulate, or modify any Media and/or Product(s) as required to satisfy each respective order. If any Media and/or product purchased by the customer is not as described or pictured, the customer’s sole course of action is to return the Media and/or product in unused condition for a full refund (less original shipping costs) within thirty (30) days of receipt.
In the event of any error, SSB reserves the right to remedy and correct such error and charge the correct price for the customer purchased Media and/or Product(s) or cancel the order. The customer’s sole course of action in event of such error is to cancel the order.
Once any order is submitted on the website or authrorised by any individual, business, entity ( over the phone, online or in person) sales are automatically sent for print and may not be cancelled or returned, unless the productive arrives defective from the printer or vendor. We will work directly with any vendor or printer to remedy the situation.
SSB specific warranties for the dedicated product categories are described below:
NON-LIMITED EDITION PRINTS
Poster Prints: Poster prints are covered under the standard thirty (30) day limited warranty. SSB makes no claim and shall not be held liable for product failure, deterioration, or other defects arising past the initial warranty period.
MERCHANDISE WARRANTY AND RETURNS & EXCHANGES
Salty Shorebreak makes no warranty claim for its provided products. If there is any defect with the merchandise (apparel, home goods, etc.) it will be replaced at our expense and an equivalent product will be provided at no additional charge to the original purchaser. Though the original purchaser is responsible for all shipping charges to return the original and defective item as well as the new replacement item. All returns shall be sent to the original printer or vendor and we must be contacted first, to arrange fixing or repairs of damaged products, caused by the printer or vendor.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Keep in mind that if tracking information states an order was delivered but the original purchaser thinks they haven't received it, we won't take responsibility and reship that order.
If something arrives damaged, send a photo of the damaged goods to SaltyShorebreak@gmail.com, then we'll gladly work to remedy the problem.
Any returns or problems that occur because of an error on our part will be handled at our expense. If the original purchaser would like to exchange or return a product without any defect or due to a wrong size being ordered we will not accept the return or exchange
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.
If the recipient's entered address is wrong, then you are held responsible. Usually, the package is sent back to the return address and the original purchaser will be responsible for updating your address so we can reship the product to the correct address. Additional shipping fees will apply.
If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, SSB will not be held responsible for the cost of the item or shipment.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
If you are unable to locate the package, you will need to place a new order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
WARRANTIES
EACH CUSTOMER HAS THE RIGHT TO RETURN ANY DEFECTIVE ORDER WITHIN THIRTY (30) DAYS OF PURCHASE AND/OR CONFIRMATION OF DELIVERY. THIS CONSTITUTES THE EXTENT OF SSB’s SOLE AND EXCLUSIVE LIABILITY, REGARDING THE PURCHASE OF ANY MEDIA AND/OR PRODUCT(S) AVAILABLE THROUGH THE ONLINE STORE, AND EXPRESSLY DISCLAIMS AND EXCLUDES ALL WARRANTIES, INCLUDED OR IMPLIED, REGARDING THE PURCHASE OF ANY PRODUCT(S) UNLESS OTHERWISE STATED. ALL MEDIA AND/OR PRODUCTS MANUFACTURED WHERE AN EXTERNAL WARRANTY IS APPLICABLE SHALL BE SHARED WITH THE CUSTOMER. SALTY SHOREBREAK PROVIDES CUSTOMERS WITH SPECIFIC WARRANTIES DEPENDING ON PRODUCT TYPE (LISTED IMMEDIATELY BELOW). THESE WARRANTIES ARE CONSIDERED INVALID IF ANY DAMAGE OR DEFECT OCCURS TO THE PURCHASED PRODUCT THROUGH INCORRECT CARE AND HANDLING OF THE PRODUCT RESULTING IN DISCOLORATION, COLOR FADING, WRINKLES, FOLDS, SCRATCHES, LIQUID SPILLS OR STAINS, CLEANING MARKS, SCUFFS OR ANY OTHER MARKING, TEARS, BURNS, AND ANY ADDITIONAL PHYSICAL DEFECT OF SIMILAR NATURE. ALL WARRANTY CLAIMS SHOULD BE MADE THROUGH CONTACTING SaltyShorebreak@gmail.com, OR BY SUBMITTING A WARRANTY FORM HERE. SSB WILL PROCESS YOUR CLAIM AND DETERMINE IF FURTHER ACTION IS NEEDED LEADING TO RETURNS, REPLACEMENT, OR STATING NO ACTION IS REQUIRED.
SSB RETAINS ALL RIGHTS, LICENSE, COPYRIGHT, TITLE, DESCRIPTIONS, AND OWNERSHIP OF THE MEDIA CONTAINED WITHIN THESE PRODUCT(S).